Manuela Pifani 29 May 2019 Customer-centricity, CX Technology Solutions, Customer Journey The future of CX in Retail - An interview Manuela Pifani 29 May 2019 Customer-centricity, CX Technology Solutions, Customer Journey I had the pleasure of being interviewed by Cary Duffy at Exponential-e on this very topical subject. You can read the whole interview by clicking here. click here to read the full interview