In-house speaking: Presentations and Facilitation
Tailor-made presentations and short training speeches, which apply customer experience thinking to your sector or service needs to open the mind to a different customer-focused perspective and help you shape your strategy and approach. Ideal for staff training days or team building and away days and already tested across a series of service sectors, from financial services to education and publishing.
Leveraging her extensive client-side hands-on experience, Manuela is also available to develop and facilitate in-house CX working sessions at executive or practitioner level, using Agile and Design Thinking techniques.
Public speaking: Chairing and Keynotes
An expert and confident on-stage speaker, Manuela can help you shape and chair your CX event or conference, whether public or in-house, or deliver engaging Keynote presentations to inspire and motivate your audience.
Conference chairing
Keynote speaker and presenter
Webinars
“Thought-provoking, inspirational and motivational application of customer experience thinking to the private education sector, which was spot on with regards to what parents need from their children’s school. Every teacher, teaching assistant and headteacher needs to listen to Manuela Pifani - she will change the way you think, the way you work and the way your school works!”
“Manuela’s CX Foundation training was an eye opener on all the implications of CX with all business functions and how important it is to orchestrate the transformation internally at all levels to get it right. Manuela is very knowledgeable and has provided a wealth of examples from a variety of industries she’s worked in. Her teaching style is fun, interactive and participatory. I definitely recommend Manuela’s training!”
“I had the pleasure of working with Manuela as she chaired the Customer Experience Exchange for Banking, Financial Services and Insurance 2020. Manuela was the absolute perfect person for the job and I could not have asked for a better service from her - she was engaging, knowledgeable, attentive, reactive, insightful, and very much bringing out the best in all of our speakers. She perfectly summed up presentations and facilitated main stage panel discussions, very much buying into the core values of the Exchange and acting a perfect face of the event. She was a delight to work with and made my job very easy behind the scenes! I would definitely recommend Manuela to others and am looking forward to our next opportunity for collaboration!”
