Also this year I had the pleasure to chair the CX Marketing Summit organised by Engage Business Media - with the difference that this year it went virtual.
This event confirmed that I was witnessing with my clients: that most people and organisations didn’t just sit and wait for things to ‘get back to normal’, but harnessed the change required to fast track through the disruption and pave the way for a stronger customer-centric business. If you want some retrospective but future-inspiring reading, this is my Chair report from an amazing day 1, packed with presentations from amazing speakers and organisations and their best practice tips and experiences.
Happy reading!